Delivery & Return
Free delivery available on all orders over 30 euro. Choose a specific delivery method that suits you.
Delivery Options Overview
Thank you for choosing TonTea for all your tea needs. We strive to provide you with the best online shopping experience, and to ensure transparency and clarity in our delivery and return policies. Please read the following information to understand how we handle your orders and returns.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Email
3. Wait for Your Order to Arrive
4. OR Pick up Your Order at our Store
Shipping Cost
Shipping Fees | |
|---|---|
Orders over 30€ | FREE SHIPPING |
Orders under 30€ | 3.5 € |
Exchange or Return of Goods
We hope you love your TonTea products, but if you are not completely satisfied, we offer a straightforward return and refund policy.
Return Eligibility:
Returns are accepted within 30 days of the delivery date.
The item must be unused, in its original packaging, and in the same condition as received.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team to inform them of your return.
- Package the item securely in its original packaging.
- Include a copy of the packing slip or order confirmation in the package.
- Mail the package to the address provided by our customer support team.
Refunds:
Upon receiving your returned item and verifying its condition, we will process a refund. You will receive the refund in the same form of payment used for the original purchase. Please allow 5-15 business days for the refund to reflect in your account.
Return Shipping Costs:
If your return is due to a TonTea error or a defective item, we will cover the return shipping costs. If you are returning an item for any other reason, you are responsible for the return shipping costs.
FAQs
We apologize for the delay in receiving your order. We understand how important it is to have your items arrive on time. To track the status of your order, please follow these steps:
- Check Your Email: Look for an email from TonTea with your order confirmation. Inside that email, you should find a tracking number. Click on the tracking number, and it will direct you to the shipping carrier's website for real-time updates on your order's location and estimated delivery date.
- Contact Our Customer Support: If you can't find the tracking information or need further assistance, please reach out to our customer support team at [provide contact information]. They will be more than happy to help you with the latest information on your order's status and provide any necessary updates.
Please rest assured that we are committed to ensuring the safe and timely delivery of your order, and we will do everything we can to resolve this issue promptly. Thank you for your patience, and we appreciate your business.
At TonTea, we aim to provide you with the best possible service, including timely deliveries. However, our delivery policies may vary based on public holidays and local observances.
During public holidays, the delivery of your order may be affected as follows:
National/Public Holidays: On most national or widely recognized public holidays, our delivery services may be affected, and orders may not be processed or delivered.
Please refer to our holiday schedule on our website or contact our customer support team for specific information regarding delivery on these days.
Local Holidays: For regional or local holidays that do not affect our entire service area, delivery services may continue as usual. However, some delays may occur in specific regions.
We recommend checking our website or contacting our customer support team for information on delivery schedules during public holidays to ensure you have accurate and up-to-date information. Our team will do its best to accommodate your requests and provide clear guidance regarding delivery expectations during holiday periods.
Next-day delivery is available for some orders, primarily for in-store pickup. Availability depends on factors such as product availability, delivery location, order timing, and selected delivery method. For specific questions or assistance, please contact our customer support team. We appreciate your interest in TonTea and strive to provide the best delivery options for your convenience.
Whether a signature is required for delivery depends on various factors, including the shipping method, the value of your order, and the carrier's policy. Here's a general guideline:
- Signature Required: If your order includes high-value items or if you've chosen a shipping method that typically requires a signature (e.g., express or registered mail), a signature may be necessary upon delivery. This ensures the safe receipt of your order.
- No Signature Required: For standard shipping methods or lower-value orders, a signature may not be mandatory. In such cases, the carrier may leave your package at your doorstep or with a neighbor if you're not available at the time of delivery.
TonTea - Turkish Organic Tea Store
At TonTea, we are passionate about bringing you the finest selection of Turkish herbal tea, curated with love and care. Our online store is your one-stop destination for the most exquisite and organic tea blends, carefully sourced from the heart of Turkey. With a commitment to quality and authenticity, we invite you to embark on a tea journey like no other.
Discover the True Essence of TonTea:
Turkish Herbal Tea: Delve into the rich history and tradition of Turkish tea culture with our handpicked selection of authentic Turkish herbal teas. From the majestic mountains of Anatolia to the bustling bazaars of Istanbul, our teas capture the essence of Turkey in every sip.
Organic Tea: At TonTea, we prioritize your health and well-being. That's why we offer a wide range of organic teas, free from harmful pesticides and chemicals. Sourced from certified organic farms, our teas are not only good for you but also for the environment.
Why Choose TonTea:
- Quality Assurance: We take pride in sourcing teas that are of the highest quality. Our commitment to excellence ensures that every cup of TonTea is a delight for your senses.
- Variety: Explore our extensive range of flavors, from the classic Turkish apple tea to the exotic pomegranate infusion. With TonTea, there's a tea for every mood and occasion.
- Health Benefits: Our herbal teas are not only delicious but also offer a host of health benefits. From aiding digestion to boosting your immune system, our teas are a natural remedy for various ailments.
- Easy Ordering: Ordering your favorite TonTea blends is a breeze with our user-friendly online store. Simply browse, add to cart, and enjoy doorstep delivery.
- Exceptional Customer Service: Our dedicated customer support team is here to assist you with any queries or concerns. Your satisfaction is our top priority.
Discover the Magic of Turkish Herbal Tea:
Turkish herbal tea is a celebration of flavor, culture, and tradition. With its unique blends of herbs, fruits, and spices, it offers a sensory experience like no other. Whether you're sipping a steaming cup on a chilly evening or enjoying it iced on a hot summer day, TonTea's Turkish herbal teas are the perfect companion.
Join us on this enchanting journey and experience the warmth and hospitality of Turkey in every cup. From the bustling streets of Istanbul to the serene landscapes of Cappadocia, TonTea brings the flavors of Turkey to your doorstep.
Explore TonTea Today: Treat yourself or surprise a loved one with the gift of TonTea. Browse our store and let the aromatic world of Turkish herbal tea captivate your senses. With every sip, you'll be transported to the enchanting land of Turkey.
Indulge in the world of TonTea and elevate your tea-drinking experience. Experience the difference, experience TonTea!
